Senior Product Manager

• 5+ years of product management experience, including ownership of an operations-heavy product such as customer care, servicing, marketplace operations or logistics.

• Experience building internal tools and back-office products with a strong focus on operational users.

• Comfortable working with complex integrations, APIs, event flows, data consistency and edge cases.

• Data-driven, with the ability to combine dashboards, operational data and customer verbatims.

• Practical understanding of how AI can improve support, how to assess its reliability and how it impacts agents’ work.

• Strong written communication and the ability to influence stakeholders from frontline teams to senior leadership.

• Professional fluency in French and English.

Previous experience in travel is not required. Candidates from both entrepreneurial and established-company environments are welcome, with a focus on product depth, operational impact and demonstrated results.